Hello, how can we help?

• Order Issues
  • Q: Why didn't I receive Order Confirmation email?
    A: If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your order info.
  • Q: Can I cancel my order?
    A: If your order has not shipped, you can cancel it under " Order History". Or you can also contact us for assistance.
    *Please note that we cannot cancel orders that have already been shipped.
  • Q: How do I write a review?
    A: We’d love to hear from you! You can easily find the “ Write a review” button on the 【Product Page】 - 【Costumer Reviews】.
  • Q: Can I change the delivery address after payment?
    A: Please contact us to change your address before your item ships.
• Shipping & Delivery
  • Q: Where is the product shipped from?
    A: Our warehouses are located in America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.
  • Q: How long is the delivery time?
    A: Warehouse processing time 1-2 business days, delivery time is 2-4 business days for general products and 5-8 business days for heavy＆big size products.
  • Q: How to get tracking information?
    A: Tracking information will be updated on the " Order History" page, we’ll notify you by email once it was shipped as well.
  • Q: Why is the tracking number invalid?
    A: Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
  • Q: What should I do if the delivery fails?
    A: Please contact the local carrier and re-schedule the delivery.
• Return & Refund
  • Q: How long is the warranty period?
    A: We provide a one-year warranty for products sold on the official JOVANT website.
  • Q: Can I return my product?
    A: Yes, please read our Returns & Refund Policy carefully before returning your product. If you have further questions, please contact us.
  • Q: How do I return my product?
    A: If the product can be returned for free, please contact us within 30 days of receiving the product for a return label/return address.
  • Q: Free returns available?
    A: Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. For more details, please check our Returns & Refund Policy.
  • Q: How can I get a refund?
    A: Please contact us with corresponding pictures and videos.
  • Q: How soon can I receive a refund?
    A: Refunds will be settled within 14 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
  • Q: What should I do if I don't receive a refund?
    A: Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
• Payment & Promos
  • Q: How can I get a discount code?
    A: Please pay close attention to the promotion activities on our website to get a discount code. Subscribe is always a good option.
  • Q: What can I do if I forget to use the discount code?
    A: Please use the discount code on your next purchase before the code expires.
  • Q: Why is my discount code invalid?
    A: Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.
  • Q: What can I do if my payment fails?
    A: Please check your network environment, payment method, and bank settings, contact your.
• Product & Stock
  • Q: Do you provide wholesale business?
    A: Please click on contact us button to get more information.
  • Q: How do I have a product or technical support question answered?
    A: Please check the Instruction manual first, then contact us next if you haven’t got the answer.
  • Q: Can I overcharge a battery?
    A: No, JOVANT chargers are designed so that they will not overcharge a Lithium-Ion battery. For example, the JOVANT Charger communicates with JOVANT 20V Lithium-Ion batteries to detect its charge level. Upon reaching a full charge, the charger goes into a maintenance mode and actively monitors the battery's charge level to keep it fully charged.
• My Account
  • Q: How can I reset my password?
    A: If you have forgotten your password and cannot log in, you can click " Forgot Your Password? " from the login page.
  • Q: Why can't I log in my account?
    A: Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact us to get more support.
  • Q: How can I modify my email address?
    A: In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: 【My Account】-【View Addresses】-【ADD A NEW ADDRESS】
  • Q: How can I close my account?
    A: Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.
  • Q: How can I unsubscribe?
    A: You may click " Unsubscribe " at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.