Returns & Refund Policy
Last updated on: May 12, 2023
Welcome to JOVANT.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for absolutely no reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
- How to return and get a refund/replacement?
Step 1: Please contact us and provide the order number, description and the necessary pictures or videos to help us understand your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and if it involves in returning, our customer service team will provide the return information (Please do not send your return to the sender's address on your package.).
Step 4: Return the product (if required). When our warehouse receives the return and confirmed on acceptance, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
*Tips:
- Returns should be in original packaging and condition with receipt or as our customer service team suggested. If the returned item is not acceptable, it could be refused acceptance according to the actual situation.
- If you have not received a refund within the time frame, please fell free to contact us or your card issuer.
- Can I return the JOVANT product that was bought on Amazon or offline stores?
Sadly no, to make sure your refund/return process goes smoothly and efficiently, we recommend to contact the costumer service team from your original purchase channel.
- Can I change or cancel my order?
If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note: Orders have been sent out cannot be modified or canceled.
Statement: JOVANT reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to contact us .